Shipping Policy
Understanding our delivery process and timelines
Last updated: November 30, 2025
Quick Overview
We deliver across India with multiple shipping options. Free shipping available on orders above ₹499.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. During peak seasons, festivals, or promotional events, processing may take up to 3 business days.
Delivery Timeline
Standard Shipping
- Delivery Time: 3–7 business days
- Cost: ₹50 (Free on orders above ₹499)
- Coverage: All major cities and towns
Express Shipping
- Delivery Time: 1–3 business days
- Cost: ₹100 (Additional charges)
- Coverage: Metro cities and major towns
Note: Delivery timelines are estimates and may vary based on your location, weather conditions, and courier service efficiency. Rural areas might experience slightly longer delivery times.
Order Tracking
Once your order is shipped, you will receive an email and SMS notification with tracking details. You can use the tracking number to monitor your shipment's progress online through our website or the courier partner's portal.
Shipping Charges
Shipping fees are calculated at checkout based on your delivery location and selected shipping option. Free shipping is available on all orders above ₹499.
Shipping Cost Breakdown:
- Orders below ₹499: ₹50 standard shipping
- Orders above ₹499: Free standard shipping
- Express shipping: Additional ₹100
- Bulk educational orders: Special rates available
Important: Shipping charges are non-refundable once the order is dispatched. In case of order cancellation before shipment, shipping charges will be refunded.
Delivery Areas
Currently, we ship across all states and union territories in India. We deliver to both urban and rural areas, though delivery times may vary for remote locations.
Major Cities (1-3 days):
- Delhi, Mumbai, Bangalore, Chennai
- Kolkata, Hyderabad, Pune, Ahmedabad
- All other metro cities
Other Areas (3-7 days):
- Tier 2 & 3 cities
- Rural and remote areas
- North Eastern states
International Shipping: Currently, we ship only within India. International shipping may be introduced in the future. Please check this page for updates or contact us for special international requests.
Delivery Issues & Support
Delivery Delays
While we strive to deliver within the estimated timelines, occasional delays may occur due to:
- Courier service delays
- Weather conditions or natural disasters
- Political unrest or strikes
- Address inaccuracies or accessibility issues
- Customs clearance (if applicable)
Note: We are not responsible for delays caused by circumstances beyond our reasonable control.
Lost or Damaged Items
We take utmost care in packaging your books and educational materials to prevent damage during transit. However, if your order arrives damaged or is lost:
- Contact us within 48 hours of delivery
- Provide clear photos/video evidence of the damage
- For lost packages, wait 3 extra days beyond estimated delivery
- We will coordinate with the courier partner for resolution
- Replacement or refund will be processed as per our policy
Failed Delivery Attempts
If the courier is unable to deliver due to incorrect address, recipient unavailable, or other reasons:
- Courier will attempt delivery 2 more times
- Package will be held at local courier office for 5 days
- You will receive pickup notification via SMS/email
- After 5 days, package returns to us and restocking fees may apply
Need Help with Your Order?
Our support team is here to assist you with any shipping-related queries