Frequently Asked Questions

Simply browse our catalog, select your book or product, choose specifications, and click "Add to Cart" or "Buy Now". Proceed to checkout, enter your details, and complete the payment.

Once your order is shipped, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account and visiting the "My Orders" section.

Order modifications are only possible within 1 hour of placing the order. Please contact our customer support immediately if you need to make changes.

You can check your order status by logging into your account and visiting the "My Orders" section. You'll see the current status of each order along with tracking information if available.

We offer free shipping on orders above ₹499. For orders below ₹499, standard shipping charges of ₹50 apply. Express shipping is available at an additional cost.

Standard delivery usually takes 3-5 business days depending on your location. Express delivery takes 1-2 business days. Delivery times may be longer during sale seasons or holidays.

Currently, we only ship within India. We're working on expanding our services to international locations soon.

Our delivery partner will attempt delivery twice. If unsuccessful, the package will be held at the nearest delivery center for 3 days. You'll receive an SMS with pickup details.

We accept returns within 7 days of delivery, provided the product is unused and in original packaging with all tags attached. Books must be in resalable condition without any markings.

Login to your account, go to "My Orders", select the product, and click on "Request Return". Fill out the return form and our team will process your request within 24 hours.

Yes, we offer exchanges for damaged or defective books, subject to availability. You can request an exchange through the same process as returns.

For hygiene reasons, personalized stationery and marked books cannot be returned. Digital products and downloadable content are also non-returnable.

You can cancel your order before it is shipped. Once the order status changes to "Shipped", cancellations are not possible. You can check your order status in "My Orders".

Login to your account, go to "My Orders", select the order you wish to cancel, and click the "Cancel Order" button. If the button is not available, it means your order has already been processed for shipping.

Yes, if your order is cancelled successfully, the amount will be refunded to your original payment method. For prepaid orders, refunds are processed within 7-10 business days.

If your order has already been shipped, you cannot cancel it. However, you can refuse delivery when it arrives, and the package will be returned to us. Once we receive the returned package, we'll process your refund.

We accept Credit/Debit Cards, Net Banking, UPI, Wallets (PhonePe, Paytm, etc.), and Cash on Delivery (COD) for eligible orders.

Yes, all payments are processed via secure encrypted gateways. We do not store your payment information on our servers.

Refunds are processed within 7-10 business days after we receive your returned product or approve your cancellation request. The time taken for the refund to reflect in your account depends on your bank.

No, refunds will only be credited to the original payment method used for the purchase as per RBI guidelines.

Yes, we specialize in educational books, notes, and study materials for various courses and competitive exams. We also offer notebooks, stationery, and educational gifts.

We primarily sell new books. However, we do have a section for pre-owned books in good condition, which are clearly marked and priced accordingly.

Yes, we offer custom printing services for notebooks and select stationery items. Please contact our customer support for custom orders and pricing.

You can use our search function or browse by categories. If you can't find what you're looking for, contact us and we'll try to source it for you.